Booking & Scheduling

Q: How do I book a shoot with iSO?

A: Booking a shoot with iSO is simple. Contact us through our website, phone, text message, or through our App. Provide the property address, desired services, and preferred appointment date. We will confirm availability and schedule your appointment.

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Q: How far in advance should I schedule?

A: We recommend scheduling at least 36–48 hours in advance whenever possible. However, same-day and next-day appointments may be available depending on our schedule and location.

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Q: What areas do you serve?

A: iSO serves Jacksonville Florida and surrounding areas. Service availability may vary based on distance from our primary service area. Travel fees may apply for properties located outside our standard coverage area.

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Q: What time of day is best for real estate photos?

A: Most real estate photography appointments are scheduled between mid-morning and late afternoon when natural light conditions are optimal. The best time depends on the property's orientation, surrounding landscape, weather conditions, and specific marketing goals.

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Q: Can I reschedule due to weather?

A: Yes. Weather can significantly affect photography and drone services. If weather conditions are unfavorable, especially for drone operations, appointments may be rescheduled to ensure the best possible results.


 

Services Offered

Q: Do you offer real estate photography?

A: Yes. iSO provides professional real estate photography designed for MLS listings, websites, social media, brochures, and other marketing materials.

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Q: Do you offer drone photos and video?

A: Yes. iSO offers FAA-compliant aerial photography and videography for residential, commercial, land, waterfront, and luxury properties where drone operations are permitted.

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Q: Do you offer walk-through videos?

A: Yes. iSO produces professional walk-through and cinematic property videos designed to showcase homes online and help generate buyer interest.

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Q: Do you offer floor plans?

A: Yes. Floor plans may be available as a standalone service or as part of a media package, depending on the property and service package selected. All purchases of standard photography will have a floorplan included. 

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Q: Do you offer twilight photos?

A: Yes. Twilight photography is available and is often used to highlight luxury homes, waterfront properties, outdoor lighting, pools, and unique exterior features.

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Q: Do you offer virtual staging?

A: Yes. Virtual staging services may be available for vacant properties. Virtual staging digitally adds furniture and décor to help buyers visualize the use of a space.


 

Pricing

Q: How much does real estate photography cost?

A: Pricing varies based on property size, location, selected services, and any requested add-ons. Current pricing information can be found on our website or by contacting iSO directly. Our Basic Package starts at $250 under 3000 square feet, Essential Packages starts at $450, and our Luxury Packages starts at $580.

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Q: Are prices based on square footage?

A: In many cases, yes. Property size is one of several factors used to determine pricing. Additional services, travel requirements, and special requests may also affect pricing.

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Q: Are travel fees included?

A: Travel fees may apply for properties located outside of iSO's standard service area. Any applicable travel fees will be communicated before the appointment is confirmed.

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Q: Do you offer packages?

A: Yes. iSO offers bundled media packages that may include photography, drone services, video, floor plans, and other marketing products. We have three main packages: Basic, Essential, and Luxury.

 

• Basic package includes Photos, Aerial Photos, a Floorplan, and a Property Website.

• Essential Package includes Photos, Aerial Photos, a Floorplan, Property Website, Virtual Twilight, Aerial Video, and a 3D Tour or Walkthrough Video 

• Luxury Package Includes Photos, Aerial Photos, a Floorplan, Property Website, Virtual Twilight, Aerial Video, and a 3D Tour, AND Walkthrough Video 

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Q: Are add-ons available?

A: Yes. Additional services such as drone photography, drone video, twilight photography, virtual staging, floor plans, and other enhancements may be added to qualifying packages.


 

Property Preparation

Q: How should a home be prepared before the shoot?

A: The property should be fully cleaned, decluttered, and ready for photography before the scheduled appointment. Remove personal items, hide trash cans, clear countertops, make beds, organize furniture, and ensure all areas to be photographed are accessible.

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Q: Should lights be on or off?

A: All interior lights should generally be turned on before the photographer arrives. Consistent lighting helps create bright, inviting images and minimizes dark areas within the home.

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Q: Should blinds be open?

A: In most cases, blinds and curtains should be opened to maximize natural light and showcase outdoor views. Exceptions may be made when direct sunlight creates excessive glare.

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Q: Do pets need to be removed?

A: Yes. For safety and efficiency, pets should be secured or removed from the property during the appointment whenever possible. Pet bowls, crates, toys, and bedding should also be removed from photographed areas.

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Q: Should cars be moved from the driveway?

A: Yes. Vehicles should be removed from the driveway and positioned away from the front of the property whenever possible to provide clean exterior photographs.


 

Shoot Day

Q: Does the agent need to be present?

A: No. The agent, homeowner, or authorized representative may provide access to the property, but they do not need to remain on-site during the entire appointment. Present Agents are appreciated!

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Q: How long does a shoot take?

A: Appointment length varies based on property size and selected services. Most standard residential photography appointments take between 60 and 90 minutes.

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Q: Can homeowners be home during the shoot?

A: Yes. Homeowners may remain on the property, but it is helpful to minimize movement between rooms being photographed to allow the photographer to work efficiently. If possible, having the homeowners step out and agent stay for the photoshoot helps with efficiency.  

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Q: What happens if the property is not ready?

A: If the property is not photo-ready upon arrival, photography quality and appointment efficiency may be affected. Additional fees, delays, or rescheduling may be necessary depending on the situation.


 

Delivery

Q: When will I receive the photos?

A: Delivery times vary by service and workload. Most real estate photography projects are delivered within 24 hours unless otherwise communicated.

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Q: How are the files delivered?

A: Finished media is delivered digitally through an online download system, allowing clients to easily access and share their content. An email will be sent to the provided email for payment and media access. 

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Q: Do you provide MLS-ready images?

A: Yes. iSO provides MLS-ready images optimized for online listing platforms while also supplying high-resolution versions suitable for marketing and print use.

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Q: Can I download high-resolution files?

A: Yes. High-resolution image files are included with most photography services unless otherwise specified.

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Q: How long are galleries available?

A: Gallery availability may vary. Clients are encouraged to download and archive their files promptly after delivery.


 

Usage Rights

Q: Who owns the photos?

A: Unless otherwise specified in writing, iSO retains copyright ownership of all images and media produced. Clients receive a license to use the media for approved marketing purposes.

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Q: Can agents use the photos for MLS, social media, flyers, and websites?

A: Yes. Licensed agents and brokerages may use delivered media for property marketing, MLS listings, websites, social media, advertising, and promotional materials related to the property.

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Q: Can builders, designers, or third parties use the images?

A: Third-party commercial use may require additional licensing or written permission from iSO. Parties interested in using the media should contact iSO directly.

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Q: Can photos be reused for future listings?

A: In many cases, yes. Usage rights depend on the original licensing agreement and intended use. Contact iSO if clarification is needed regarding reuse rights.


 

Who We Are

Q: What is iSO?

A: iSO is a real estate media company providing professional photography, videography, drone services, floor plans, and marketing media for real estate professionals and property owners.

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Q: Who are iSO's typical clients?

A: iSO primarily serves real estate agents, brokerages, homeowners, builders, property managers, developers, and real estate marketing professionals.

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Q: What services does iSO provide?

A: Services include real estate photography, aerial photography, aerial videography, walk-through video production, floor plans, twilight photography, virtual staging, and other real estate marketing media.

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Q: What is iSO's goal?

A: iSO's goal is to create professional visual marketing content that helps properties stand out, attract buyers, and support successful real estate marketing campaigns.

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Q: What types of properties does iSO photograph?

A: iSO photographs residential homes, luxury properties, waterfront homes, condominiums, townhomes, commercial properties, land listings, and investment properties.

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Q: What is the typical start time for appointments?

A: Many iSO appointments begin around 10:00 AM, although appointment times vary based on property location, weather conditions, service requirements, and scheduling availability.